System Technician

Cincy Bike Share is looking for a Bike Share System Operations Manager to manage the day to day system health and reliability.  The System Operations Manager will manage the assignments of the System Technicians to ensure that the bikes and stations are maintained and that the bike are evenly distributed throughout the system to meet expected demand.  A successful candidate will be focused on customer service, with strong interpersonal, management, and problem-solving skills.  The System Operations Manager reports to the Executive Director.

Training on bicycle and station maintenance and system technology will be provided.

Primary Responsibilities:

  • Lead bicycle and station operations including rebalancing, bicycle maintenance, station maintenance and cleanliness
  • Close coordination with customer service team to ensure that all customer needs are addressed and resolved
  • Manage a staff of System Technicians, including scheduling, training, and coaching
  • Maintain facilities, vehicles and equipment
  • Interact with customers as a public face of Cincy Bike Share, ensuring positive experiences at all times
  • Managing and sticking to a specified budget
  • Help with system planning and station location preparation

Day to Day Responsibilities:

  • Inspect and evaluate bicycles and bike share stations for safety, functionality, and cleanliness
  • Rebalance the system
  • Perform routine bicycle maintenance and cleaning, and repairs as necessary
  • Identify and report bicycles in need of in-house repair
  • Perform routine station maintenance and repairs as necessary
  • Identify, report, and resolve, if possible, all station malfunctions and/or problems
  • Use technology to record all maintenance/repair activity
  • Assist with bike and station assembly and installation
  • Answer customer service calls and respond to customer needs in the field
  • Operate and maintain system vehicles
  • Attend and help promote Cincy Bike Share at events

Position Requirements:

  • Strong interpersonal and relationship building skills
  • Organizational management and leadership skills
  • Problem solving and critical thinking skills
  • Team oriented and focused on continuous improvement
  • Ability to understand technical aspects of the software and the hardware capabilities and needs of a bike share system
  • Valid driver’s license and good driving record
  • Mechanical or electrical background a plus
  • Self-motivated and ability to deal with and meet changing deadlines
  • Comfortable in a fast paced, warehouse/shop environment
  • Comfortable riding a bicycle in city traffic
  • Ability to lift up to 50 lbs; cycle up to 10 miles per day in urban areas; stoop, bend, and stand for long periods
  • Willingness and ability to work evenings and/or weekend
  • Willingness to have fun

By | 2017-02-05T04:51:12+00:00 December 20th, 2016|Cincinnati|0 Comments